AI assistants, on the hotel’s terms.
Built so the AI assistants people already use find, hold and book a room, only as far as the hotel allows.
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A traveler
Two adults, two nights from Friday. A quiet room, please.
Their AI assistant
A quiet standard room is free both nights. Held for you, then booked straight with the hotel.
- Find
- Hold
- Book
How the door works
It is built on MCP (Model Context Protocol), the open standard AI assistants use to work with other software.
- 01Find BuiltReads free rooms and nightly prices straight from the hotel’s own system.
- 02Hold BuiltKeeps the room for a set time while the guest decides, then lets it go. Asked twice, held once.
- 03Book BuiltWrites the booking into the hotel’s own records, marked as made by an AI assistant.
- 04Local experiences ArchitectedSuggests and books a local experience from a vetted network. The model runs in our demo.
The hotel decides what opens.
An AI assistant identifies itself first. Its key carries only the permissions the hotel grants, and each one opens its own step.
Four permissions an assistant’s key can carry
- /01
See free rooms
Free rooms and nightly prices, read only. Opens Find.
Built - /02
Hold and book rooms
A hold for a set time, then a booking in the hotel’s own records. Opens Hold and Book.
Built - /03
See local experiences
Suggestions from a vetted local network, whose model runs in our demo.
Architected - /04
Book local experiences
A booking with a local business, for the guest, in our demo.
Architected
Not behind the door
Changing a price, reading a guest’s bill, issuing an invoice, sending a guest a message: none of these is among its actions.
What we checked
Door for AI assistants checked 24 Sept 2026 Demo environment
On that date it answered a real request by asking who was calling, and listed the four permissions it can grant.
One hotel, three kinds of AI assistant.
The assistants travelers use, the hotel’s own assistant and the hotel team’s assistant each come in through their own door.
How partner software connects-
/01
The assistants travelers use
Built so they find, hold and book a room straight from the hotel’s own system, as far as the hotel allows.
One booking, step by step Builtin our demo environment -
/02
The hotel’s own AI assistant
Built so a hotel on the AI Otel PMS connects its own AI assistant over MCP. Each key serves one hotel and can be revoked.
AI Otel PMS Builtworking, ahead of launch -
/03
The hotel team’s assistant
It answers questions about the hotel’s own property in plain language and carries out routine actions. A person confirms anything sensitive.
Its three safety tiers Builtworking, ahead of launch
Straight answers on AI assistants.
What is MCP?
MCP, the Model Context Protocol, is an open standard that lets an AI assistant see what another system offers and ask it to act. It opens the conversation; what the assistant may see or change is decided in the hotel’s own system.
Can AI assistants book hotels yet?
The door is built and ahead of launch. In our demo environment, on a fictional hotel, an AI assistant is built to find, hold and book a room within the hotel’s limits. It takes no real bookings yet.
Which AI assistants can connect?
The door is built on the open standard, MCP, so it is not tied to one assistant. We name no brand, and we claim no approval or listing by any of them.
How is this different from a chatbot on the hotel’s website?
A website chatbot talks to guests who are already on the hotel’s site. This door is built for the assistants travelers use elsewhere, so they reach the hotel’s own system directly, with the hotel’s permission.
What about guest data and KVKK?
A booking made through the door lands in the hotel’s own records. KVKK consent, data export and retention periods are built into the data model.
Where data livesCan my hotel use it now?
Not yet: it is built, ahead of launch, and not open to hotels. To see it in our demo environment, or to plan for it, request a briefing.
Reading on AI assistants.
Guides from the AI Otel blog on how AI assistants reach a hotel, and what the hotel keeps in its own hands.
All articlesStart here
- 01What MCP means for hotels: AI assistant access in plain wordsAI in hospitality ·
- 02Can AI assistants book hotels yet? What has been announcedAI in hospitality ·
For the hotel team
- 01When an AI assistant books your hotel: what reaches the front deskAI in hospitality ·
- 02AI Otel’s PMS assistant: what a hotel team can ask and what needs a personInside AI Otel ·
Picked for the questions on this page