The Booking.com review score is a weighted average of recent guest opinions, not a lifetime average. Learn how recency weighting works and which operational factors drive your rating.
This guide walks one event through hotel banquet operations from signature to cleared room. It defines who owns each step, when decisions must be frozen, and what the captain says before doors open.
This guide shows how a small hotel or pension can use AI for five specific jobs without extra staff. It covers drafting guest replies, checking listing consistency and reviewing monthly numbers, all under a simple set of rules.
Hotels on allocated public land pay a yearly usage fee and a revenue share. This guide explains how these charges are calculated and what to check in the allocation file.
Learn how to sort AI video analytics features by the data they create, from anonymous counts to biometric face matching. Understand KVKK rules for retention, notices and alerts.
Under Law No. 6502, a stay is defective if it lacks promised features. Learn the four guest remedies, liability limits, and how to document complaints to protect your hotel.
Distinguish single reports from suspected outbreaks and secure the required 72-hour samples and temperature logs. Learn how to document incidents and answer late claims with dated records.
Discover how to interpret Türkiye's accommodation sector balance sheets. This guide explains key debt and profit ratios, inflation adjustments, and where sector comparisons stop being fair for hotel owners.
Measure free chlorine and pH at least three times a day to meet Türkiye's pool health regulation. Correct pH before chlorine to ensure disinfection works.
The hotel issues the guest invoice, not Booking.com. This guide explains who bills whom, what amount to show, and how to handle virtual cards and tax rules.
HACCP is a method for controlling food safety risks, not just a certificate. This guide explains the seven principles and clarifies what Turkish food hygiene regulations actually require from hotel operators.