This glossary explains the English phrases that decide money and risk in tour operator contracts. It gives plain Turkish meanings and practical effects for key clauses.
A guest arrives at eleven at night and stands in a dark room because the key card is on the desk. This guide shows how to count these calls, what guests get stuck on, and how to build a one-page card that answers the question before the phone rings.
Hotel sales terms like account, lead, and production often confuse new staff. This guide defines each word, explains how business moves through stages, and shows how to measure results accurately.
This guide explains the difference between complimentary and house use rooms. It shows how to record them correctly and prepare reports for your accountant.
A single accuracy score hides expensive false alarms and missed cases. Learn to check precision, recall, baselines, and sample size to decide which error your hotel can afford.
AI Otel keeps a short list of words it will not use, from first to certified. Each refusal rests on a fact you can check, helping you test any vendor's claims.
A general sales agent sells rooms on your behalf but does not buy them. Learn how to structure the agreement, define authority, and measure production to ensure the relationship pays for itself.
This guide explains the legal emergency plan requirements for hotels in Türkiye. It covers building safety checks, guest card content, and night shift protocols for seismic events.
An advance deposit is a liability, not revenue. This guide explains how to track pre-arrival money in the deposit ledger, match bank lines to bookings, and reconcile month-end balances.
Reservation software protects the last room by keeping one shared count of available room-nights. Learn how this works, where protection ends, and what to check.